Refund policy

We gladly accept returns on all items within 14 business days of the delivery date. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

Return Process

Please contact us at support@bondsandwonders.com, make sure to include:

• The name used to place the order
• Your order number
• State which item you'd like to return and brief description as to why you'd like to return your item.

If your return is accepted, we’ll send you a return shipping label. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note the item(s) must be shipped back to us within 14 days after the return is accepted, otherwise, refund is not guarantee. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.